Frequently Asked Questions
Everything you need to know about shopping with Giordano Philippines.
What are the available payment methods?
We accept various payment options including Credit/Debit Cards (Visa, Mastercard), GCash, Maya, and Cash on Delivery (COD) for nationwide orders.
How long does shipping take within the Philippines?
For Metro Manila orders, delivery typically takes 2-3 business days. For provincial areas, please allow 5-7 business days for your package to arrive.
Can I return or exchange my items?
Yes, we offer a 7-day return and exchange policy for items in their original condition with tags intact. Please note that for hygiene reasons, innerwear and socks cannot be returned.
How do I track my order status?
Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to our courier's tracking portal.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' button. We recommend comparing these measurements against your existing clothing to ensure the perfect fit.
Are the products sold online the same as those in physical stores?
Yes, all items sold on our official website are 100% authentic Giordano merchandise, identical to the stock found in our retail branches across the Philippines.